Self-Exclusion Policy

Problem gambling is a way of playing where a person loses control over how much time or money they spend on betting. Gambling is considered problem when it causes harm to finances, work, family life, or wellbeing. The degree of harm is different from person to person. Early awareness and simple steps to limit playtime can stop problems from growing.

Knowing warning signs helps you decide whether to pause or seek help. If you feel like you’re losing control, consider these questions to check your relationship with gambling:

• Do you often spend more time or money than planned?
• Do you hide betting from family or friends?
• Do you chase losses to try to recover money?
• Has gambling affected your work, study, or sleep?
• Do you feel anger when you try to stop?
• Have you borrowed money or used savings to gamble?

We care about the health of players, so JitaWin uses a number of practical measures to support responsible play:

• Self-exclusion options for short and long periods;
• Clear information and warnings in account settings and during play;
• Training for customer support and operations staff to spot and respond to risks;
• Referrals to local and international support services;
• Tools such as deposit limits, session reminders, and time-outs.

In Bangladesh, access to JitaWin (JitaWin app and online website) services is allowed only for adults. You must be at least 18 years old to register and place bets. We do age checks on registration and during account reviews. If we suspect a minor uses an account, we will suspend it and ask for proof of age. Parents and guardians should use device filters and supervision to keep minors away.

To self-exclude, send a request from your registered email to admin@jitawin.com. We begin with a 24-hour cooling off that suspends betting access. After the cooling off, you must confirm a chosen period: one week, one month, six months, or permanent.
When you’re excluded, your account remains closed and you’re unable to withdraw cash or top-up your account. You will be able to do so once your exclusion period is over. When it happens, we automatically reactivate your account and email you.

If you need help with gambling addiction, contact our support staff at admin@jitawin.com or use the live chat during working hours. Our staff may provide information regarding referral programs and local support services.

For professional help, you may contact Gamblers Anonymous using this link: https://gamblersanonymous.org/. Other options are to contact local mental health clinics, or international organizations that provide counseling. For severe problems, contact emergency services or a reliable health worker in Bangladesh.